FAQs

Frequently Asked Questions

What payment methods do you accept?

We accept Visa, MasterCard, American Express and PayPal.

How long does shipping usually take?

Shipping typically takes 3-5 business days within the continental US.

Can I return or exchange my order if I am not satisfied?

Yes, we offer a 30-day return policy on most products.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Additional fees may apply.

Is it possible to get a refund after payment?

No. Once the product has been accepted and paid for, no refunds are allowed, unless the item is defective upon receipt.

How can I contact customer service?

You can contact our customer support team via email at support@madrid.com

Do you have a loyalty program for regular customers?

Yes, we offer a loyalty program where you can earn points for every purchase.

Will you be offering other products in the future?

Yes. In addition to our sweatshirts and t-shirts, we plan to expand our collection with jeans, accessories, and other trendy items, always with the same high standards of quality.

What is your refund policy?

We offer a full refund for unused, undamaged items returned within 30 days of purchase.